- Shipping Rates and Times
Shipping Rates and Times
UPS Ground Shipping Time In USA (Subject to Change):
UPS Ground Shipping Time In Canada (Subject to Change):
Shipping & Damage
Upon the arrival of your items, inspect everything thoroughly, even if packaging is intact, before signing the delivery receipt. If the box is damaged in any way, take photos and notate the damage when receiving the item. If you are unable to officially notate the damage with the shipping carrier at the time of delivery you must reject the package. If there is damage and you cannot reject the shipment, you need to call the shipping company. We here at TLG can not help you file a damage claim. It is up to the recipient to do so. When you call the shipping company (DHL, Spee Dee Delivery, USPS, Fedex…) they will walk you through a process of collecting insurance on the package.
Once signed as undamaged, any freight damage claim is null and void and we can do nothing to help you. Additionally, please note that items cannot be insured for more than the stated value. If you need to process a damage claim, action must be taken within 72 hours of delivery. After 72 hours, refunds, reorders and claims cannot be processed. All shipped items are fully insured. TLG will not be held responsible for the outcome of the claim, although we will assist you to the furthest extent possible.
We will do everything in our power to assist you if you happen to experience damage to a shipment from a third party, however TLG has no control over packaging, shipping or damage claims for any shipment sent by a third party to the customer.
Shipping & Order Delivery Information
PLEASE NOTE: Just because you choose “next day air” doesn’t mean you will necessarily have the package the next day. Sometimes there is a processing / wait time, before an item ships. If you’re concerned about this, please contact us prior to ordering. We can be contacted by social media, email and phone.
All of our stores provide the same shipping options:
USA Contiguous States:
Flat Rate $9 UPS Surepost
Free UPS Surepost on orders above $99
Live calculated rates for UPS Ground, UPS 3rd Day Air and UPS Next-Day Air
USA Hawaii and Alaska:
Free UPS Standard Shipping on orders above $400
Live calculated rates for UPS Ground, UPS 3rd Day Air and UPS Next-day Air
USA Territories Guam, Puerto Rico, Northern Mariana Islands, and US Virgin Islands:
Flat Rate UPS Standard: $40
$20 Flat Rate: UPS Standard
Live calculated rates for UPS Worldwide Express Saver 1-3 Business Days
$140 Flat Rate UPS Worldwide Express Saver
International / All Countries:
Live Calculated Rates: UPS Worldwide Express Saver 1-3 Business Days
All packages have insurance worth up to $100 automatically. Any shipment above $300 value will be insured for the actual value. Any shipments valued above $200 will automatically require a signature for delivery unless the recipient specifically requests otherwise. If a package has a signature required for delivery and you cannot be there to sign, please contact UPS and schedule a delivery at your convenience.
If you do not receive your package and the tracking information shows that the package has been delivered you must notify us within twenty-one days of the marked delivery date so that we can initiate a lost package tracer with the shipping carrier you have originally selected. Replacement products will not be sent until the shipping carrier completes the tracer request and grants permission for replacement product to be shipped. UPS typically requires up to eight business days from the time the claim is started. USPS can require from 30 to 90 business days, and this may vary depending on your country/destination. Please note that this is the policy of the shipping carriers and not of Top Line Group, LLC. TLG does not guarantee that any packages will be credited by the shipping carrier until this process is complete. Unless you selected the insurance option at checkout, refunds and/or replacements will not be given unless the carrier approves your lost package claim.